Responsible Gaming
Gaming Should Be Entertainment
Online casino gaming is meant to be a form of entertainment and enjoyment. It should never be viewed as a way to earn money, supplement your income, or solve financial problems. Always gamble within your means and remember that the house always has an edge. If you find yourself gambling beyond what you can afford to lose, it's time to seek help.
Age Verification
Online gambling in Australia is only available to individuals who are 18 years of age or older. This is a legal requirement in all Australian states and territories. By accessing online casino services through medinacandle.com, you confirm that you meet the minimum legal age requirement. We take age verification seriously and reserve the right to verify your age at any time.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone you know, it may be time to seek support:
- Chasing losses by gambling more money to try to recover what you've lost
- Hiding your gambling activity or lying about the amount you gamble
- Gambling with money intended for bills, rent, or other essential expenses
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Gambling for longer periods or with larger amounts than intended
- Neglecting work, school, family, or social responsibilities due to gambling
- Borrowing money to fund gambling activities
- Experiencing relationship conflicts because of your gambling
- Using gambling as an escape from stress, anxiety, or depression
- Unsuccessful attempts to cut back or stop gambling
Self-Help Tools & Player Controls
Most reputable online casinos offer responsible gaming features to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you're willing to lose during a session
- Bet Limits: Cap the maximum bet size on individual games
- Reality Checks: Receive pop-up reminders showing how long you've been playing and how much you've spent
- Session Time Limits: Set automatic logout timers to limit playing duration
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling accounts
We encourage you to use these tools proactively to maintain healthy gaming habits.
Support Organizations & Help Resources
If you're struggling with problem gambling, professional help is available. The following organisations provide confidential support, counselling, and resources:
Australia
- Gambling Help Online — Free counselling and support service for problem gambling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7 confidential helpline)
United Kingdom
- GamCare — Free counselling and support for problem gambling
www.gamcare.org.uk - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council — Evidence-based prevention and treatment resources
www.responsiblegambling.org
United States
- National Council on Problem Gambling — Helpline and referral service
www.ncpgambling.org
Phone: 1-800-522-4700 (confidential helpline)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Telephone counselling: 0800 1 372 374 (free and confidential)
If You Need Help
If you or someone you know is experiencing problem gambling, please reach out for support today. There is no shame in seeking help — problem gambling is a recognized condition, and professional counsellors are trained to assist you without judgment. Contact one of the support organisations listed above, or speak with a trusted friend or family member.
Remember: Help is available, and recovery is possible.